Payment & Shipping

Payment

We take payment at checkout by card through Stripe, or with PayPal. Card numbers are entered on Stripe’s or PayPal’s pages — Felt Alive never stores your full card number.

Prices are in U.S. dollars. Your order is confirmed by email when payment goes through.

When needles ship

Felt Alive Felting Needles are made-to-order and typically ship within 2–3 business days from the order date. Business days exclude Saturdays, Sundays, and U.S. national holidays. Delivery estimates are based on the shipping date, not the purchase date.

Once your order ships, you’ll receive an email with tracking. Tracking numbers come from the carrier. For tracking help, contact USPS.

U.S. shipping

Shipping is calculated at checkout. U.S. orders of $35.00 or more ship free. Under that, shipping is a flat $6.50.

• USPS Ground Advantage — typically 2–5 business days from the ship date for lightweight needle orders. Basic tracking and delivery confirmation. Times are estimates, not guarantees.
• USPS Priority Mail — typically 2–7 business days, with more tracking. Times are estimates, not guarantees.

U.S. parcels are not considered lost or delayed until 14 business days after the shipping date.

International shipping

This checkout ships to U.S. addresses. For a shipment outside the United States, email support@feltalive.com before you order.

When we can ship internationally, we use USPS First-Class Mail International to keep costs down. Delivery may take 6–8 weeks. Tracking often confirms only shipment and delivery, not every stop. International customers are responsible for all customs fees, duties, taxes, or other charges at delivery. International parcels are not considered lost until 8 weeks after the shipping date.

Returns

Felting needles are delicate and sharp. Because of that, we cannot guarantee against breakage and we do not accept returns of used felting needles.

We do accept returns of unopened needle packs. Email support@feltalive.com so we know to expect the package. Except for items damaged in shipping, you cover return postage. If the original order qualified for free shipping, our outbound shipping cost is deducted from the refund.

If needles arrive damaged, contact us right away with a description and, if you can, photos of the unused needles and the packaging. That helps us file a claim with USPS. Once the damage is confirmed, we send a replacement.

• Packages marked “Return to Sender” are refunded minus any shipping we paid.
• International packages returned because duties or taxes were not paid are refunded minus shipping and a 20% service charge.
• Refunds go back to the original payment method after we receive the return. Please allow up to 3 business days to process.

Questions? support@feltalive.com · (541) 592-3499 · Terms of Service · Privacy Policy